Cultivating Community Citizenship Behaviour among Hospitality Employees Through Servant Leadership: Roles of Public Service Motivation and Leader-Follower Value Congruence
Randomized trial examines servant leadership effects on community citizenship behaviour in hospitality employees, indicating strategies for enhancement.
Key Points
This research aims to identify mechanisms that improve community citizenship behaviour among hospitality employees through servant leadership.
Examined 497 employees across 103 teams in 36 hotels in China.
Utilized multilevel structural equation modelling to analyze data collected across three waves.
Investigated the roles of public service motivation and leader-follower value congruence as moderating factors.
Public service motivation mediates the positive relationship between servant leadership and community citizenship behaviour.
Leader-follower value congruence enhances the influence of servant leadership on employees' public service motivation and community citizenship behaviour.