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Review maps AI chatbots and avatars for mental health, emphasizing trust in automated care delivery.
This review systematically maps the existing literature on the integration of AI chatbots, therapeutic avatars, and digital art therapy, and examines emerging insights in this area. AI chatbots and avatars have demonstrated potential for delivering mental healthcare at scale, and digital art therapy offers a structured channel for non-verbal expression, but their combined use has not been studied in depth, and trust, as a vital element in examining these automated agents also needs to be investigated. A scoping review was conducted following PRISMA guidelines. Two primary avatar roles were identified: Therapist-Twin and Self-Twin. The review used thematic analysis combining with Dual-Process Resonance Model (DPRM) to explain how these roles evolve over time. An Integrated Interaction Model was introduced, identifying three core mechanisms: Sequential Scaffolding, Analytical Bridging, and Synchronous Co-Creation. The integration of avatars and AI chatbots with digital art therapy represents a promising approach to support mental health.
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Zhang et al. (2026) studied this question.
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