Hotels are increasingly piloting micro-shift platforms to address short-term workforce shortages, recruitment pressure, and workforce instability. This study examines how platform assurance, defined as transparent and protective governance features, supports sustained participation in hospitality micro-shift work by strengthening perceived person-job fit. Grounded in institution-based trust and the Job Demands-Resources framework, we integrate three studies. Study 1 identifies assurance features through stakeholder interviews with workers, managers, and platform designers. Study 2 shows that higher perceived assurance is associated with stronger person-job fit. Study 3 demonstrates that assurance-heavy governance increases continuance intention indirectly through person-job fit. By shifting attention from generic flexibility narratives to governance-by-design, this research offers a novel explanation of how transparent platform structures can sustain repeat participation in hotel micro-shift labor.
Jin et al. (Wed,) studied this question.