Integrating user centred design with Andersen’s model : multi method insights into older adult preventive service use

Key Points

• This research aims to explore how integrating user centred design with Andersen's model can enhance the use of preventive services by older adults.
• Utilized a multi-method approach combining qualitative and quantitative data collection
• Analyzed the interplay between user needs and service design using Andersen's model
• Focused on older adults' experiences and barriers to accessing preventive services.
• Identified key factors influencing older adults' use of preventive services, such as accessibility and user experience
• Demonstrated that user centred design principles significantly improve service engagement and satisfaction among older adults.