Abstract This paper investigates how much time people spend on retirement planning information available on the online portal of the largest pension fund for government and education sector employees in the Netherlands. The portal records the time participants devote to reviewing their retirement information on a daily basis and at the individual level. This dataset offers a fine-grained view of pension information use across all age groups. On average, participants spent only 833 seconds (about 14 minutes) in the portal during a 13-month observation period – highlighting that they make little use of it overall. When participants do devote significantly more time, it is only when concrete retirement options become available. We exploit a 2019 reform of the statutory retirement age in a Tobit regression discontinuity design to show, causally, that greater clarity about retirement timing substantially increases the time participants spend in the portal.
Ripani et al. (Mon,) studied this question.
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