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Generative AI is rapidly entering the public sector, raising complex questions of performance, accountability, and democratic governance. This symposium brings together conceptual and empirical studies that examine whether generative artificial intelligence (AI) will reinforce existing bureaucratic routines or spark qualitative transformations in public administration. Across diverse cases, the contributions offer both cautionary insights and constructive pathways for dialogue on the adoption of generative AI in public organizations.
Porumbescu et al. (Wed,) studied this question.