Students tweet the darndest things about your library – and why you need to listen

Purpose Twitter is an important communication tool with college students. This article aims to emphasize that, while Twitter is useful for sharing information about the library, more can be learned from using it as a digital listening post. Design/methodology/approach This is an essay style viewpoint. Findings The paper reveals that Twitter is an important vehicle for disseminating information about a library to its community and as a means for maintaining good customer service. Originality/value The paper provides useful information on an important communication tool for libraries.