Drivers of performance measurement use in collaborative networks: the impact of transformational leadership, shared accountability & network governance structure on homeless serving networks

This study examines the factors driving the use of performance measurement in homeless service networks, where service delivery is complex and multidimensional. While existing literature acknowledges the importance of performance measurement in public and nonprofit sectors, little is known about its application to collaboration in homeless services. Using data from a national survey of Continuum of Care (CoC) networks that serve people experiencing homelessness in the US, this study investigates how leadership style, shared accountability, and governance structure influence the use of performance measurement. Findings reveal that transformational leadership and shared accountability significantly enhance performance measurement use. This research advances our understanding of performance measurement use in services for individuals experiencing homelessness and offers insights for service leaders seeking to implement data-driven decision-making in collaborative homeless service networks.