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During COVID-19, there has been an unprecedented rise of videoconferencing use, primarily through Zoom. This increasingly popularity of Zoom has led to growing debates about its negative health impacts. In particular, ‘Zoom fatigue’ is a rapidly popularizing phenomena that describes the mental exhaustion or burnout arising from Zoom use. However, the specific mechanisms through which Zoom leads to Zoom fatigue are not well understood. To fill this gap, this study tested a mediated model linking Zoom use with the camera on (‘ZUC’) to Zoom fatigue, through the mediator of social interaction anxiety on Zoom, with a survey sample from the United Kingdom. It was also posited that self-monitoring positively moderated the effects of ZUC on social interaction anxiety on Zoom. The results demonstrated that the direct effects of ZUC on Zoom fatigue was significant and positive. The paper also showed that social interaction anxiety on Zoom increased Zoom fatigue. However, ZUC failed to indirectly increase Zoom fatigue due to the insignificant effects of ZUC on social interaction anxiety on Zoom. Self-monitoring also did not moderate the insignificant relationship between ZUC and social interaction anxiety on Zoom. These insights can guide conceptual frameworks for future research exploring the social psychological impacts of digital media on health.
Ngien et al. (Thu,) studied this question.