The Cultural Impact of Workflow Management Systems in the Financial Services Sector

The implementation of information systems is increasingly resulting in significant to the host organisation’s culture. In particular, the workflow management system(WFMS) is one new technology that, because of its tendency to have a direct impact on the and execution of work, has the potential to significantly modify an organisation’s. This qualitative research investigates the nature of the relationship between WFMS organisational culture, in the UK financial services sector The research concludes that have the potential to modify culture in a positive way by improving the organisations orientation, flexibility and quality focus.