Analysis of Factors Influencing Millennial’s Technology Acceptance of Chatbot in the Banking Industry in Indonesia

The purpose of this research analyz factors that i is to e nfluence millennial's technology acceptance of chatbot the banking industry in Indonesia. In this in quantitative research, innovativeness is the exogenous variable, while the endogenous variables are perceived usefulness, perceived ease of use, and attitude towards using and behavioral intention. This research used primary data gathered from distribut ed questionnaires, directly from the millennial people in Indonesia. Using simple random sampling technique to total sample of 400 people out of the total population of 90 million people. Statistical analysis in this research is conducted using Partial Least Square Structural Equation Model (PLS SEM). The result shows that innovativeness, perceived usefulness, perceived ease of use and attitude towards using the chatbot affect behavioral intention.