A case study assesses e-governance's impact on public service delivery in local councils, suggesting improved transparency and efficiency.
Public service delivery within Zambia's local government system has long been undermined by bureaucratic inertia, procedural delay, and weak mechanisms of accountability. E-governance has increasingly been embraced as a strategic response to these constraints, offering a pathway toward more transparent, efficient, and participatory public administration.
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PURPOSE DAKA (2026) studied this question.
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