Provides a comprehensive and evaluative account of product reliability across a number of different dimensions. Through utilizing secondary sources of data and supported by some preliminary qualitative research findings, attempts to decompose those elements which have a direct relevance to product reliability improvement. To this end, provides a conceptual framework which can be integrated within the whole business interaction entities to enable reliability to be adequately considered throughout the life cycle phases.
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Josim U. Ahmed (1996) studied this question.
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