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The Function of Questions in Institutional Discourse: An Introduction 2. The Design and Positioning of Questions in Inquiry Testimony 3. Questioning in Medicine 4. Interrogating Tears: Some Uses Of 'Tag Questions' In A Child Protection Helpline 5. Grammar and Social Relations: Alternative Forms of Yes/No Type Initiating Actions in Health Visitor Interaction 6. Asking Ostensibly Silly Questions in Police-Suspect Interrogations 7. Pursuing Views and Testing Commitments: Hypothetical Questions in the Psychiatric Assessment of Transsexual Patients 8. Questions that Convey Information in Teacher-Student Conferences 9. Is that right? Questions and Questioning as Control Devices in the Workplace 10. Questioning in Meetings: Participation and Positioning 11. The Spatial and Temporal Dimensions of Reflective Questions in Genetic Counselling 12. Questions in Broadcast Journalism 13. Questions and Institutionality in Public Participation Broadcasting 14. I'm calling to let you know!: Company Initiated Telephone-Sales 15. How may I help you? Questions, Control and Customer Care in Telephone Call Centre Talk
Freed et al. (Fri,) studied this question.