You're right about the cure: don't do that

A major factor of system usability is whether the system works at all. This paper discusses bugs and the social environment that allows and encourages them to exist. Many bugs are known about and accepted when software is released to users. They could have been corrected if there had been any motivation to do so. Although individual programmers are often responsible for bugs, various forces within the computing industry, including mistrust of users, drive software manufacturers to strategies that exacerbate the problem. Such methods as software manufacturers adopt ‘in defence’ not only work against users but also undermine scientific work, which in turn retards the advancement of HCI generally.