Developing indicators to measure technology institutes’ performance

Technology institutes (TIs) are non-profit innovation and technology organisations aimed to encourage competitiveness of firms. They are a key organisation in the Spanish National Innovation System because of their size and closeness to the productive sector. Despite this, there is a lack of studies trying to measure their performance and its determinants. This work sheds some light on this. We study the influence of operative, financial, organisational, relational and general variables on three measures of results: self-finance, impact and added value. Our conclusions show the relevance of this approach and are confirmed by grouping TIs according to their service supply characteristics.