The role of cyber intelligence in policing cybercrime in South Africa: Insights from law enforcement officers

The rapid increase of technology and the sophistication in which it is used to obtain and manipulate information presents fertile ground for cybercriminals. Thus, the consequent increase of cybercrime in South Africa poses a threat to individuals, government, businesses, and security agencies; ultimately causing extensive financial losses to the economy. The huge preventive cost incurred by putting in place stringent preventative measures, affect the financial status of individuals and threatens the sustainability of many companies.This study aimed to examine the policing of cybercrime in South Africa by analysing the experiences of police officers who are involved in the policing of this crime. It focussed on the use of cyber intelligence and cybersecurity measures for monitoring, preventing, and combating cybercrime. An empirical study was conducted in five selected provinces of South Africa, and Tesch’s data analysis method was used. The findings indicate the challenges that investigators encounter in obtaining credible digital evidence such as the frequent expiry of digital forensic licences. These challenges are compounded by victims’ unwillingness to testify due to the fear of losing their clients, and the need to protect the reputation of their companies.