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Orientation: Remote work has become a prevalent feature in today’s workplace and significantly transforming how organisations operate. This shift created both opportunities and challenges for sustaining employee motivation. Research purpose: This study examines how communication, technology and work–life balance collectively impact employee motivation among remote workers within a Namibian organisation, thereby identifying which of these factors is mostly associated with motivational outcomes in remote work environment. Motivation for the study: This study is motivated by the need to explore the triple impact of communication, technology and work life balance interactions on employee motivation in remote work settings. Research approach/design and method: A quantitative study was conducted using a causal-comparative design. Data were collected from employees in a Namibian service industry company using an online structured questionnaire. By using a census sampling technique, the survey was self-administered and anonymous. We utilised multiple linear regression analysis in SPSS version 28 software to analyse the data and test our hypotheses. Main findings: The findings reveal that technological support during remote work has the strongest positive impact, work–life balance has a strong positive influence, and effective communication has a moderate effect on employee motivation. This proves all the relationships to be statistically significant, implying that they are worth managerial considerations. Practical/managerial implications: To ensure employee motivation during remote work, organisations could continuously offer technological and communication support and implement work–life balance strategies. Contribution/value-add: Following the job demand-resource theory (JD-R), this study enriches the existing literature on remote work by examining the combined impact of communication, technology and work–life balance on employee motivation within remote work environments in Namibia.
Shikusinde et al. (Thu,) studied this question.