A Relationship Between Six Sigma and ISO 9000:2000

We propose a strategy for the implementation of the Six Sigma method as an improvement solution for the ISO 9000:2000 Quality Standard. Our approach is focused on integrating the DMAIC cycle of the Six Sigma method with the PDCA process approach, highly recommended by the standard ISO 9000:2000. The Six Sigma steps applied to each part of the PDCA cycle are presented in detail, along with some tools and training examples. Based on this analysis, the authors conclude that applying Six Sigma philosophy to the quality standard implementation process is the best way to achieve the optimal results in quality progress and therefore in customer satisfaction.