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The purpose of this paper is to analyze the factors that affect success of logistics companies adopting AI by studying the application of AI in the logistics industry. Although the application of technology and artificial intelligence has been widely studied, the factors affecting the adoption of Artificial Intelligence (AI) are still unknown in the existing literature. Therefore, the main research in this paper is to explore the influence of success factors on AI by integrating technology, organization and environment (TOE) framework. The framework is judged by case analysis of logistics companies. This study provides some suggestions on successful adoption of AI technology fortheir logistics operations.
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Yuen et al. (2022) studied this question.
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