Demonstrates improved healthcare experiences in LGBTQ+ individuals, suggesting the need for person-centered communication.
LGBTQ+ people experience bias, stigma, and discrimination during interactions with healthcare providers. Highly-scripted systems limit how people share critical information about themselves, their values, and their goals of care. Practicing person-centered communication and narrative-eliciting skills, instead of imposing scripts, opens safer spaces for patients and caregivers to assert their truths.
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Candrian et al. (2026) studied this question.
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