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August 1, 2026Journal of Ambulatory Care Management

Transforming Outpatient Patient Flow: A COVID-19 Driven Quality Improvement Initiative for an Outpatient Model of Care

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Authors

LTLouisa Tam

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Overview

Randomized trial examines quality improvements in outpatient services, highlighting effective models of care following COVID-19 disruptions.

Key Points

  • This initiative aimed to enhance outpatient care by addressing disruptions caused by the COVID-19 pandemic.
  • Redesigned outpatient care model in 2020 with seven change initiatives.
  • Initiatives included physical space reconfiguration and revisions in admission and discharge criteria.
  • Data-driven decision-making and community resource leveraging were adopted.
  • Standardized appointment blocks increased treatment visits by 4.3%.
  • Elimination of waitlist led to zero monthly referrals with leaner admission criteria.
  • Improved length of stay benchmark compliance by 18% within a year.

Cite This Study

Louisa Tam (2026) studied this question.

synapsesocial.com/papers/6a6d989ee258b358b3c6c324https://doi.org/10.1097/jac.0000000000000564
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