Policy evaluation assesses the effectiveness of Madiun City's digital tax system in improving revenue collection, indicating areas for improvement.
Key Points
This evaluation aims to assess the effectiveness of the SIP-PBBKU system for collecting land and building tax in Madiun City and identify service delivery challenges.
Descriptive qualitative approach used for data collection via closed and open-ended questionnaires.
Involved officials from the Regional Revenue Agency, village officers, and taxpayers as informants.
Data analyzed through organization, reduction, mapping effectiveness scores, and interpretation using Dunn's policy evaluation model.
SIP-PBBKU deemed generally effective in data collection, tax assessment, and taxpayer service; some indicators classified as fairly effective.