Trust evaluation: an AHP and multi‐objective programming approach

Establishing trust within groups or teams of scientists and technicians working on large‐scale projects is considered an essential critical success factor when working in a virtual environment. To build trust among team members for any project requires a selection decision on which trust factors will best achieve the goals of the project. This paper presents application results of using two analytic methodologies used to evaluate trust survey information from the Spallation Neutron Source (SNS), the USA’s largest science project. The two decision methodologies produced results that helped support SNS management’s judgment that uniquely selected trust categories should be emphasized to build trust on this project.