Summary Quality has a long and complex history. The concept of quality developed with population growth and the subsequent increase in industrial activity. From visual inspection to Total Quality Management and beyond, quality has progressed from infancy to adulthood. Each era has its distinctive contribution to quality improvement. It has taken many years and the inestimable effort of quality gurus to present quality as a holistic approach equipped with scientific tools.
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Jyoti Sharma (2010) studied this question.
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