Insights into Heterogeneity of Temporary Agency Work in Restaurants

The term temporary work is an umbrella term comprising a wide variety of atypical employment forms. This study focuses on temporary agency work in restaurants characterized by a third-party involvement in the working relationship. Data was collected through a questionnaire based on the Organizational Commitment and QPS Nordic questionnaires, both of which focus on psychological and social factors at work. Statistical examination revealed three distinct groups, each with its characteristics, types of commitment and work demands. Regular, full-time workers were compared with these three groups of temporary agency workers. Differences were found in these groups. Our findings provide new perspectives to an ongoing debate on temporary work and employee well-being at restaurants.