Tenant Satisfaction in Public Housing and its Relationship with Rent Arrears: Majlis Bandaraya Ipoh, Perak, Malaysia

Rent is a form of revenue obtained by public housing management that is used towards the management and maintenance of public housing. Without rent collection, there is no revenue. It is therefore critical that research on rent arrears be undertaken to understand the extent of the problem. This paper studies the relationship between tenant satisfaction and rent arrears prevalent amongst MBI public housing tenants. Data for the study was obtained through questionnaire distribution on 659 MBI public housing tenants using the strata sampling technique. The study found that tenant satisfaction is related to the rent arrears problem. Although the payment of rent is commonly focused on the ability to pay rent apparent amongst tenants, the fact remains that tenant satisfaction must also be considered by the public housing management in order to increase the payment of rent by tenants.