ICT skills are fundamental for the further enhancement and development of productivity and knowledge-intensive products and services. The long-term-demand for professionals with ICT skills still exceeds the supply, particularly in user industries such as the travel industry. This paper presents the results of a study aimed at analysing the impact of ICT certification for people working in cultural and travel agencies in Greece. The authors consider if the e-skills acquired during training for an ICT certification are of practical value while presenting the opinions of the survey participants, statistics about the required e-skills, and the correlation between these skills and the syllabus of the ECDL ICT certification. It is claimed that the ECDL ICT certification plays a crucial role in cultural and travel agencies as their employees being technologically skilful can offer better services to their customers.
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Lazarinis et al. (2010) studied this question.