Information technology in small Scottish hotels: is it working?

It is widely recognised that the small hotel sector of the British hospitality industry is an under researched area, even though small hotels dominate the business. While some internationally respected authors have considered the nature and extent of computing in small hotels, there is however a paucity of research in this important area. This paper aims to: critically evaluate the factors that determine the nature of computerisation – within the small Scottish hotels sector; understand how information technology/computing is used by these entrepreneurs; benchmark their usage with research undertaken with small Welsh, French and Greek hospitality entrepreneurs; and to establish the need for further research to understand variances.