Leveraging multirater feedback to facilitate successful behavioral change.

Despite the popularity of multirater feedback for coaching and talent development, there is a paucity of research supporting its effectiveness for sustained behavioral change. Meta-analytic studies on feedback interventions suggest that these interventions have significant, albeit small, effect sizes and often sizable negative impact on emotions and behavioral change (Kluger & DeNisi, 1996; Smither, London, & Reilly, 2005). This article presents a new integrated 3-step theoretical model for individual behavioral change and practical suggestions for leveraging the impact of multirater feedback to facilitate successful behavioral change over time.