Green Logistics Outsourcing Employing Multi Criteria Decision Making and Quality Function Deployment in the Petrochemical Industry

The present study seeks to provide a comprehensive and coherent model for assessing and ranking the outsourcing green logistics, while identifying the indigenous factors involved in the outsourcing process. The employed research methodology is a hybrid fuzzy multi criteria decision making for distinguishing relationships between factors and their degree of importance and combines the techniques quality function deployment (QFD). The results showed that among the main factors “government green decision making” is the most influential and “quality” is the most susceptible factor. The highest weight allocates to “customer satisfaction”. The results of house of quality showed that the “convenient and appropriate logistics services” ranked as first, the “implementation of transportation infrastructure for green policies” ranked as second, “having the necessary expertise and experience in similar industries” ranked third which reflects the importance of these requirements comparing to other requirements. The calculation results indicate that the fourth supplier is the final choice of decision making process.