The counseling service system is the most important tool for case management in counseling work in the junior high and elementary schools in Tainan City. The purpose of the system design is to assist school teacher-counselors to care for students and track their psychological development, and hope that students will have good adaptive growth. The school teacher-counselors are the main users of the system. In addition to daily counseling affairs, the school teacher-counselors also use the system to record the background information, counseling records, referrals and other operations of the case. In actual use, the school teacher-counselors find that they have encountered difficulties and doubts in the operation of the system, filling in items, and review procedures, and even ethical concerns about the leakage of personal data, which may endanger the relevant rights and protection of the case, and therefore also affect the system usage intention of the school teacher-counselors.
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Hsiu-Hao Liu (2021) studied this question.
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