Toward Environmental and Quality Sustainability: An Integrated Approach for Continuous Improvement

In the last decade, industrial research for sustainable development and environment has become more strategically oriented, due to increasing of environmental pressures coming from local laws, stakeholders, and final customers. The goal of this research is to create a methodical approach for integrating the development of environmental and quality audits by prioritizing corrective actions (CA). The work starts and develops within a firm that produces smartcards for mobile phones, where environmental audits have been integrated with quality audits by a fuzzy inference engine that addresses gravity determinations of environmental and quality nonconformities. The findings of this study provided some general principles to integrate environmental management system (EMS) in quality management system (QMS) development and suggested an implementation of Continuous Improvement, which addresses, analyzes, prioritizes, and measures activities within the Deming wheel.