Design and Delivery of Training for International Trainees: A Case Study

One problem faced by instructional designers in multinational corporations is designing training for use with other cultures, while using resources effectively. A naturalistic case study approach was used to determine which conditions international students bring to technical training are the most critical and which aspects of the delivery of instruction are affected most critically by those traits. Respondents included students from several countries, as well as instructors. The most critical traits were value differences and language difficulty. These affected all aspects of training, but most critically the needs assessment and the instructional strategies. Critical instuctional strategies include reiterating concepts in several ways and using visuals, clear and active language, and relevant and specific examples. Effective strategies also include allowing more time for instruction, building in frequent breaks, and using media that use multiple senses and allow students to go at their own pace.