Innovation and Renewal of an E-Learning Solution within an Insurance Corporation

An e-Learning team within an insurance corporation established a research partnership with three researchers to inform the renewal and innovation of their e-Learning solution. The research focused on management's perceptions on the future of e-Learning, learners' perceptions of their use of the e-Learning system, and administrators' perceptions of their management of the e-Learning system. Results revealed that management saw opportunities for innovation and renewal with knowledge creation and sharing, interaction and collaboration, decreasing course design and development time, testing of new technologies and alignment of all education experts with one e-Learning strategy. Learners, on the other hand, provided insights on their usage patterns, learning preferences, and experiences with e-Learning system. Administrators identified training, searching for and selecting of employees, and course descriptions as factors that impacted their performance, and that if improved, could assist their administration of the e-Learning system. The triangulated knowledge source (managers, learners, and administrators) gave the e-Learning team a broad array of opportunities for innovation and renewal. The intent and design of this study can be used by e-Learning teams in their innovation and renewal efforts.