As this is the last "Management" column I will be editing, some comments on the articles in this new column are in order.Three years has passed very quickly.During my tenure as column editor, I have looked for a variety of practical articles on how to improve reference services and increase opportunities to teach research strategies to our users.Because I am always looking for ways to gather data that can be used for management decisions, there have been two articles on survey tools.Another recent trend in reference service is to reach out to students where they are, so there have been two articles related to this: one on Web-based FAQs and another on embedded librarians.
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Nixon et al. (2009) studied this question.
Synapse has enriched one closely related paper. Consider it for comparative context: