The paper reports upon an exploratory examination of certain aspects of the role played by the Annual Report in the communication process between UK Local Authorities and the general public. The paper concentrates on one specific formal (as opposed to informal) communication channel and adopts a loose communication framework (as reviewed in Adelberg, 1983), focusing upon message encoding/decoding (readability); message destination (availability of reports) and message discovery and use.
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Butterworth et al. (1989) studied this question.
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