A Multi-Attribute Decision-Making Approach for the Analysis of Vendor Management Using Novel Complex Picture Fuzzy Hamy Mean Operators

Vendor management systems (VMSs) are web-based software packages that can be used to manage businesses. The performance of the VMSs can be assessed using multi-attribute decision-making (MADM) techniques under uncertain situations. This article aims to analyze and assess the performance of VMSs using MADM techniques, especially when the uncertainty is of complex nature. To achieve the goals, we aim to explore Hany mean (HM) operators in the environment of complex picture fuzzy (CPF) sets (CPFSs). We introduce CPF Hamy mean (CPFHM) and CPF weighted HM (CPFWHM) operators. Moreover, the reliability of the newly proposed HM operators is examined by taking into account the properties of idempotency, monotonicity, and boundedness. A case study of VMS is briefly discussed, and a comprehensive numerical example is carried out to assess VMSs using the MADM technique based on CPFHM operators. The sensitivity analysis and comprehensive comparative analysis of the proposed work are discussed to point out the significance of the newly established results.