Surveillance en controle als work based harms

Surveillance and control as work-based harms – An exploratory study of labor relations and conditions in paid domestic work in the platform economy Based on a literature review and reflections on twenty qualitative interviews with (undocumented) women migrants active in paid domestic work in the platform economy in London, the United Kingdom, this contribution explores (digital) surveillance and worker control as work-based harms in the platform economy. It finds that paid domestic work, due to its siting in the private household and its prioritizing of personal relationships and trust, is less suited for the impersonal logic of algorithms and surveillance that generally characterizes working relations in the platform economy. At the same time, inequalities that traditionally structure employment relations in the sector of paid domestic work are still reproduced by platforms despite their potential to contribute to more job mobility and better access to work and employment.