Prospects of Legal Regulation of Online Consumer Dispute Proceedings

The rapid expansion of cross-border e-commerce, especially in a pandemic environment, has fundamentally changed the role of both international and national online marketplaces. However, e-commerce has its shortcomings and cases of violation of consumer rights, with buying goods online - in various Internet stores and marketplaces/commodity aggregators, not being an exception. In this regard, the initiatives for the development of legal regulation, aimed at empowering consumers to protect their rights become essential. In these circumstances, it is important to properly assess the mechanism of online dispute resolution used by online marketplaces to identify the prospects of forming a legal framework for such proceedings not only to improve consumer protection but also to develop extrajudicial ways of resolving consumer disputes, which will contribute to relieving the state courts of resolving minor disputes. This is the subject discussed in the present article.