In providing this conference summation I have chosen to highlight six themes well represented during proceedings: (1) managerialism; (2) institutional scepticism; (3) markets and networks; (4) empowering the customer; (5) national governments and globalisation; and (6) legitimacy and the new tribes. As the conference included over 55 papers and four simultaneous strands it was impossible to cover everything — so these reflections are informed by personal preferences.
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R. A. W. Rhodes (1996) studied this question.