Bias wanted! Examining people’s information exposure, quality expectations and bias perceptions in the context of the refugees debate among different segments of the German population

The growing number of refugees entering Europe since 2015 has quickly ignited a heated public debate on refugees in Germany. Against the backdrop of the media’s information and opinion-forming function, this paper examines the importance of mainstream and social media among different segments of the German population. Applying cluster analysis to survey data ( n = 1,579), six clusters with specific attitude-behavior combinations concerning the refugee issue were identified: Pro-Refugee Activists, Passive-Affirmative Mainstream, Directly-Involved Ambivalents, Passive-Worried Mainstream, Worried Agitators, and Anti-Refugee Activists. The results show that these clusters differ both in terms of socio-demographic and political characteristics as well as in terms of people’s issue-specific media usage, expectations, and evaluations of media coverage. Moreover, the findings indicate that social media play a problematic role in the debate as they seem to reinforce people’s pre-existing attitudes toward refugees. The implications of these findings for public debate on refugees are also discussed.