A New Modeling Framework for Organizational Self-Assessment: Development and Application

This paper reports the development of a multiple-attribute decision-making (MADM) modeling framework and methodology for application to the scoring process against the criteria of the European Foundation for Quality Management (EFQM) Model for Excellence. The MADM model is based on the evidential reasoning approach with the focus of the initial development and application on the people management enabler. The model has been tested with real data from two award application documents from an electricity distribution utility. The scores achieved using the methodology have proven the validity and reliability of the model.