Working for Barrier Removal in the ICT Area: Creating a More Accessible and Inclusive Canada

This article describes the rights-based approach to access to information and communications technologies (ICT) used by the Council of Canadians with Disabilities (CCD). This approach challenges the thinking of policymakers, those in industry, and others who argue that access to ICT can be achieved through a variety of economic, business, or market-based perspectives. It argues that these approaches have failed to deliver accessible ICT to people with disabilities, and that improved legislation, regulation, policy, and programs are required to remove the barriers to ICT experienced by people with disabilities in Canada.