Effective communication is of the utmost importance when delivering healthcare. Without it, the quality of healthcare would be impaired. Healthcare costs and negative patient outcomes would increase. There are multiple components to effective communication in a healthcare setting: healthcare literacy, cultural competency and language barriers. If any one of these components is compromised, effective communication does not occur. Effective communication is bidirectional between patients and healthcare systems. If either the patient or health care provider lacks clear understanding of the information conveyed, the delivery of care is compromised. The purpose of this review is to analyze the components of effective communication in a healthcare setting, cite current professional standards for each and propose solutions for improvement.
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Haran Ratna (2019) studied this question.