There are growing pressures in the office automation field to develop methodologies to determine the needs of individual offices. An exploratory study of two techniques, a 1983 version of MIT's Office Analysis Methodology and the Strategic Approach, is presented. The study suggests the need to extend the Type I/Type II typology of offices, previously suggested by this author and by Sprague [15]. It also determined that managers find fairly radical innovation extremely difficult to visualize.
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Raymond R. Panko (1984) studied this question.
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