OAM is a functionally oriented office analysis methodology which provides guidance in preparing an office study, collecting information from office staff, and organizing and presenting the results. It is well suited to semi-structured offices and provides the appropriate level of detail for making decisions regarding the design and justification of a computerized office information system. An evaluation of OAM by several using organizations shows it to be an efficient, effective, teachable methodology. OAM was perceived by users to improve significantly the functionality of office information systems implemented after an OAM study by comparison with task oriented study methodologies.
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Sirbu et al. (1984) studied this question.