Specification of office communications requirements necessitates the development of a communications model applicable to office processes. The model must facilitate the representation of communications processes in terms of office physical and logical organization and operation. Physical aspects include office communications equipment and their interconnections, while logical components represent such items as message profiles and information flows. A model for representation of office information communications is developed. The model is based on a paradigm consisting of a representation framework including definition of objects, attributes, and relations. Further, application of the model in the development of a language for specification of logical communications requirements and a computer-based analysis of the requirements is presented.
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Konsynski et al. (1982) studied this question.
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