IT‐based government reform initiatives in the Indian state of Gujarat

IT‐based government reform projects form an integral part of policy‐making. These projects include a variety of different types of applications, each of which has a different scope and rationality according to what type of governemt reform is intended. Looking back over a 17‐year period, the author describes the evolution of IT‐based government reform initiatives in the Indian state of Gujarat. The findings reveal the interrelatedness of back‐end and front‐end IT‐based government reform initiatives and provide insights into the kinds of institutional support and activities required in order for these initiatives to lead to governance reform.