IntroductionDue to the lack of adequate innovation indicators, it is not trivial to measure the innovativeness of the services sector in general (Abreu et al., 2010), and of so-called knowledge-intensive business services (KIBS), which are profoundly related to information and knowledge, in particular (Miles, 2000; Toivonen & Tuominen, 2009).
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Gotsch et al. (2014) studied this question.
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